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Questions about a piece, your order or a custom request? Read about MATI JEWELRY, contact our team, or review our store policies.
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About MATI JEWELRY
MATI JEWELRY focuses on diamonds with character: antique cuts, warm tones and individual stones set in considered, wearable forms. The collection moves between engagement rings, wedding bands, earrings, necklaces and one-of-a-kind pieces.
The store is operated by Mangshi Renxuan Department Store. Our team can help with product questions, availability, order updates and after-sales support.
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Contact us
Send us a message with your order number or the piece you are considering. We reply during support hours.
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Refund policy
Eligible unworn jewelry may be returned within 14 days of delivery with prior authorisation. Damaged, incorrect or faulty items should be reported promptly with your order number and clear photographs or video.
Please read the full Refund Policy before ordering.
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Shipping policy
Dispatch and delivery estimates are shown at checkout or confirmed by our team. Tracking details are sent after dispatch.
Shipping charges and destination taxes, where applicable, are shown separately at checkout.
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Privacy policy
MATI JEWELRY is operated by Mangshi Renxuan Department Store. We collect the contact, delivery and order information needed to process your purchase, arrange delivery and provide support. We do not sell personal information.
Questions or requests can be sent to JuliettaOlano@gmail.com.
Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).
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Terms of service
By placing an order you confirm that the contact, delivery and order details you provide are accurate. Prices, payment methods and delivery options are shown on the website and at checkout.
These Terms are governed by the laws of the People's Republic of China, subject to mandatory consumer rights.
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Legal notice
The website https://mati-jewelry.ltd is owned and operated by Mangshi Renxuan Department Store, an individual business trading under the brand name MATI JEWELRY. Operator / authorised representative: Wang Qihang. Unified Social Credit Code: 92533103MAKFJ7FX54.
Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).
Customer support: JuliettaOlano@gmail.com. Phone: +852 54298061. Support hours: Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM HKT.